Service Cluster of Divisional Secretariat

Civil Registrations
Issuance of Permits
Issuing of Certificates
Payment of Pensions
Land Administration
Social Welfare and Benefits
Procurements
Development Program

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Citizen Charter

Samurdhi Program

Planning Unit

News & Events

Citizen Charter

Serial No

Service Provided

Main Document to be Produced

Max Time Taken to Serve

Main Officer Responsible

01

countersigning of residency certificates

National Identity Card

03 Minutes

Certification officer/AO/Ast.Div.Sec

02

Issuing of valuation certificates

Completed certificate

½ Hour

Divisional Secretary

03

Issuing of income certificates

Application certified by the div secretariat

½ Hour

Asst Div Sec/Div Sec

04

Issuing Birth/Death/Marriage Certificates

Formless process

05 Minutes

Additional Dist. Registrar

05

Approval to release of compulsory savings

Respective application form

05 Minutes

Div Sec/Ast.Div.Sec

06

Issuing Dry Rations cards

Relevant application

10 Minutes

Asst Div Sec

07

Issuing of Income certificate

Application with the documents

1 Hour

Accountant

08

Issuing of assessment certificate

Assets deed with recommendation from GN

½ Hour

Div Sec

09

Issuing of land license after approval

Approved Application

1 Day

Div Sec

10

Recommendation of miscellaneous  subsidies

Prescribe from with recommendation from social services officer

1 Weeks

Div Sec / Asst Div Sec

11

Approval of public donations

Prescribe from with recommendation from social services officer

4 Days

Div Sec / Asst Div Sec

12

Payments of samurdhi grants

Application with written supporting documents

3 Days

Div Sec/Ast.Div.Sec

13

Subsidies paid by Social Development Fund

Application with recommendation

1 Days

Div Sec

14

Provision of solutions for electricity objections

Electricity objections summons letter

2 Weeks

Div Sec/Ast.Div.Sec

15

Approval of loans mortgages on land title deed

Land title deed

1 Day

Div Sec

16

Recommending Electricity Application

Recommended application with deed

½ Hour

AO/Asst Div Sec

17

Issuing of license to transport animals

Application approved by veterinary surgeon

½ Hour

Asst Div Sec

18

Issuing of timber permit

Recommended Application

2 Days

Div Sec

19

Issuing of senior citizenship Identity Card

Birth Certificate or Identity card

1 Day

Asst Div Sec

20

Transferring of ownership of gift of land

Deed of land and application

2 Weeks

Div Sec

21

Naming of succession  for gifted land

Common 155 application with recommendation

3 Weeks

Div Sec

22

Registration of birth after prescribe time

Application together with documentary evidence

4 Weeks

Additional District Registrar

23

Provision of disaster loans

Application with recommended from GN

2 Weeks

Asst Div Sec

24

Issuing of timber transport license

Application

4 Weeks

Div Sec

25

Naming of transfer of license land

License and GN report

1 Day

Div Sec

26

Issuing of liquor permit

Recommended report from excise dept

2 Hours

Div Sec

27

Submitting of National Identity Card to RGD

Application recommended by GN

3 Days

AO/Asst Div Sec

Serial No Service Provided Service Provided by GN Max Time Taken to Serve
01 Issuing of character/resident certificate If certificates are available 15 min
If certifying the residency (Satisfied personally) 03 days
02 Recommendation for income certificates Giving recommendation to Divisional Secretary 03 days
03 Issuing Valuation certificate Giving recommendation to Divisional Secretary 02 days
04 Assessment report Giving recommendation to Divisional Secretary 02 days
05 Certifying identity card applications Certifying and submit to Divisional Secretary 07 days
Delivering Identity card for applicants 03 days
06 Cutting jack trees To cut one tree 01 day
More than one (If satisfied) 03 days
07 Permits for timber transportations Giving recommendation to Divisional Secretary 02 days
Sealing of tree ½ Day
08 Recommendation of gun license Giving recommendation to Divisional Secretary 03 days
09  Explosives Giving recommendation 03 days
10 Providing report on death persons Report of natural death 03 hours
11  Business Registration Giving recommendation to Divisional Secretary 03 days
12 Giving reports of complains If it happened in existing year 01 day
If it  happened in previous year 03 days
13 Recommendation for public aids Giving recommendation to Divisional Secretary 03 days
14 Registration of past births Giving recommendation 03 days
15 Recommendation for scholarship applications Giving recommendation to Divisional Secretary 02 days
16 Permits for animal transportations Giving recommendation to Divisional Secretary 03 days
17 Giving assessments for ownership of lands Giving recommendation to Divisional Secretary 03 days
18 Recommendations for electricity & water Giving recommendation 03 days
19 Recommendation for ...... Submit urgent reports to Divisional Secretary 06 hours
Submit detailed reports 03 days
20   Giving recommendation 03 days
21 Giving reports & recommendations for arising needs Giving recommendation(If the document are available) 03 days
22 Registrations of voluntary societies Giving recommendations if there needed documents 03 days
23 Duties on crown lands Reporting of unauthorized residents Immediately
Submitting other documents to Divisional Secretary 07 days
24 Issuing permits for stone/sand Giving recommendation to Divisional Secretary 07 days
25 Permits of liquor Giving recommendation to Divisional Secretary 07 days
26 Duties as peace officers Settlement of disputes 03 days
27 Aids on presidential funds Giving recommendation to Divisional Secretary 02 days
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